TECH SUPPORT HELP DESK

For Non Supported DJB Automation System Clientele

For DJB Zone, DJB Radio, DJB Studio Systems
Pre-Paid Phone & Web Dialup Support is Available.

Please read details below for Support access.

  1. Please make certain you have made a back-up copy of your DJB Radio Software installer(s) OnAir & Production Suite & Accessory applications.
  2. DJB Radio does not maintain copies of your installed software release after new updates are released.
  3. Please make certain you have your software ID & passwords for reinstallation
  4. Without a current paid Support Plan, DJB Support is offered at a current rate of  $150.00 per hour USD, paid in advance.
  5. Prepayment can be made before or after calling at this secure website link https://www.djbradio.com/product/pay-invoice/
  6. DJB Support may request more hourly prepay for costs based on the type of issue(s) reported.
  7. Support calls are accepted by DJB Support during weekday office hours at 702-487-3336 ext 2   Mon-Fri 9-5 EST/EDT
  8. After hours or weekend emergency calls are not accepted nor serviced.
  9. Penalty of $250.00 is assessed for emergency calls after hours no exceptions.
  10. DJB Technical uses TeamViewer exclusively for remote access of your workstations.