Support Plans

Annual Software Support Plan Features

You can purchase Support Plans by directly contacting our Customer Service Department. Clients whose software has not received updates from a regular service contract could incur additional fees for software updates. Please contact DJB Sales – clients who do not let their plans expire are eligible for a sizeable discounts!

Remote support is provided using TeamViewer

Unlimited Access to our Support Portal

Includes access to our password protected Support Ticket System.
(** Available from day of purchase. )

Emergency 911 Off Air Support

– After hours emergency support for your DJB system. This service is only available with a valid support contract and this service only pertains to DJB automation systems. If your support contract has lapsed, please call in during office hours to renew.

Phone Support During Regular Business Hours*

** Monday through Friday, 9am to 5pm Eastern Time.

Email Support

An email to assigns a ticket number for your issue. One issue per ticket please.

FREE Software Updates

*** Free Software Updates for all licensed DJB Radio products within the same version.
Does not include new version. (updating version 2.3 to 2.4 is included but not version 2.x to 3)